Refund & Return Policy

Refund Policy

Damaged Items Received

If you received an order that contains damaged goods, please contact us within 5 business days of receiving the order and we will assist you in replacing the damaged items. Damaged items should be in their original containers, and in the case of flavor pods, must be otherwise unopened. Please have your order number handy and contact customersupport@getjevo.com for assistance.

Ordered Items Missing or Incorrect

Please contact customersupport@getjevo.com within 5 business days of receiving the order and we will assist you in replacing missing items. Incorrect items should be in their original packing and ready for pickup. 

Changes and Cancellations

Unfortunately, once an order is in process, we are unable to edit or cancel the order. Please understand that the ordering process is automated in most cases and the orders are printed immediately in our distribution center and processed without delay. You may choose to refuse your order or contact customersupport@getjevo.com as soon as possible as in some cases; we may be able to assist you.

Please note: you will be charged for this shipment but will be credited when it is returned to us. We apologize for any inconvenience but hope that in the majority of cases our quick processing will work to your advantage. 

I don’t like the flavor I chose

Flavor pods are not eligible for return or exchange. Our flavors are available in variety packs. We recommend that you order these packs when trying new selections.

Return Policy

Our return policy allows returnable items to be returned within 30 days after delivery to you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable items like our flavor pods cannot be returned. 

Additional non-returnable items

Cups are not returnable. Promo items. Coasters. Jevomedia ads. Digital ads are not eligible for returns. 

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet

Please contact us at customersupport@getjevo.com.

Need to exchange it for the same item

Send us an email at customersupport@getjevo.com and send your item to:

Jevo
412 Golden Bear Court, Suite B
Murfreesboro, Tennessee 37128
United States

Shipping

To return your product, you should mail your product to:

Jevo
412 Golden Bear Court, Suite B
Murfreesboro, Tennessee 37128
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.